Buying More Storage in Zendesk for the First Time
How do I buy more storage in Zendesk for the first time?
If you're buying more storage in Zendesk for the first time, you can do so directly from the shopping cart in the Admin Center. Navigate to Account > Billing > Subscription, then click Manage. Under the More products tab, find the More Storage add-on, enter the number of storage units you want, and add them to your subscription.
This process updates your subscription and reflects the new storage limits within 24 hours.
More related questions
What are the default storage limits in Zendesk?
Zendesk provides default storage limits to ensure the reliability and usability of its services. Each plan comes with a base storage amount and additional storage per agent. For example, the Team plan includes 10 GB of data and file storage per…
How does Zendesk calculate storage usage?
Zendesk calculates storage usage by considering various data storage objects within your account. Each ticket includes metadata and additional objects like attachments and tags. Archived tickets count towards storage, but deleted ones do not….
How can I monitor my storage usage in Zendesk?
You can monitor your storage usage in Zendesk using the storage usage dashboard available in the Admin Center. This dashboard provides a summary of your current usage compared to your storage limits, with detailed charts for data and file storage….
What happens if I exceed my storage limit in Zendesk?
If you exceed your storage limit in Zendesk, you'll receive an in-product error message. Admins without billing permissions will see similar notifications and must contact a billing admin to add more storage. To manage this, you can either remove…
How can I free up storage space in my Zendesk account?
To free up storage space in your Zendesk account, you can delete unnecessary data. Options include creating ticket deletion schedules, manually deleting tickets, or exporting data for backup before deletion. You can also delete users or custom…
How can I increase my storage limits in Zendesk?
To increase your storage limits in Zendesk, account owners or billing admins can purchase the More Storage add-on. This add-on allows you to increase your account's storage in increments of 500 MB for data and 25 GB for files. You can buy more…
Can I instantly buy more storage if I'm over the limit?
Yes, if you're over your storage limit in Zendesk, you can instantly buy more storage directly from the storage usage dashboard. When you see a storage limit notification, click Add storage to access a mini shopping cart. This cart recommends the…
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