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Business Identification Validity in Sell Voice

Understand the validity of business identification for all users in Zendesk Sell Voice and when additional documents are needed.

Is business identification valid for all users in Sell Voice?

Yes, once a company has provided identification for a specific country, the verification is valid for all users on the account for that country. However, if there is a change in address, Twilio requirements, or if a user's location differs from the company, additional documents may be needed.


More related questions

How do I verify my identity for Zendesk Sell Voice?

To verify your identity for Zendesk Sell Voice, you need to upload specific documents. Start by clicking the Settings icon on the Sell sidebar, then navigate to Communication Channels > Voice and Text. Under the Verification tab, you can upload the…

What documents are needed to verify a business for Sell Voice?

To verify a business for Sell Voice, you need to provide a company identification document. This should include the company's registration address, such as excerpts from the trade register or founding documents. Additionally, the company name and…

What documents are required for individual identity verification in Sell Voice?

For individual identity verification in Sell Voice, you must provide a valid government-issued photo ID, like a passport, national ID card, or driver’s license. The document must include your address, which should match the locality of the phone…

What happens after completing identity verification for Sell Voice?

After completing identity verification for Sell Voice, you need to reach out to Zendesk support to have the phone number assigned to you or your business. This step is crucial to ensure that the number is properly linked to your verified identity.

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