Bulk Update Users in Zendesk: Methods Explained
How can I bulk update users in Zendesk?
You can bulk update users in Zendesk using three methods: importing users via the interface, using the API, or the Super Admin app.
To import users, generate a CSV file of your existing users, edit the user field columns with your updates, and re-import the file into Zendesk using the Bulk user import feature. For API updates, create a script using the Create or Update Many Users call, adjust the user objects, and run the script. The Super Admin app allows quick updates for agents and end users and can be installed from the Zendesk Marketplace. For more details, visit theoriginal link.
More related questions
Can I replace all current tags when bulk updating users?
Unfortunately, the CSV Bulk Import functionality in Zendesk does not support removing existing tags, only adding new ones. If you need to replace all current tags with a new set, you should use the Create or Update Many Users call in the Zendesk…
Is it possible to add multiple organizations to a user via API?
Adding multiple organizations to a user via the API is not directly supported in Zendesk. While the CSV import method allows adding multiple organizations using a pipe (|) separator, the API requires using the Org memberships endpoint. This…
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Updating user signatures via bulk import is not currently supported in Zendesk. To update signatures, you should use the Update Many Users API Call. This involves creating a script using the Create or Update Many Users call in the Zendesk API,…
Why does my CSV import fail when adding external IDs to existing users?
If your CSV import fails when adding external IDs, it might be due to the email address already being in use. Ensure that your CSV file includes the customer's name, email address, and external_id. The import should use the email address to find…
How can I ensure phone numbers are correctly formatted in a CSV for Zendesk?
To ensure phone numbers are correctly formatted in a CSV for Zendesk, make sure the '+' sign is preserved. If the '+' is being treated as text, it might be due to spreadsheet software settings. Adding an apostrophe before the number can help, but…
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