Building Your Own App for Zendesk
Can I build my own app for Zendesk?
Yes, you can build your own app for Zendesk using the Zendesk Apps Framework (ZAF). This allows you to create custom solutions tailored to your specific needs. Alternatively, you can work with a Zendesk partner to develop your app. Building a private app is a great option if you have unique requirements or want to connect an in-house application with Zendesk.
More related questions
What are Zendesk apps and how do they differ from integrations?
Zendesk apps are custom-built applications that enhance the functionality of your Zendesk interface, while integrations link Zendesk to other applications. Apps can help with tasks like tracking time on tickets or displaying recent tickets in the…
How can I discover and install apps from the Zendesk Marketplace?
You can find apps built by Zendesk and partners in the Zendesk Marketplace at zendesk.com/apps. The Marketplace offers both free and paid apps, with many providing a free trial period. Each app listing includes information, screenshots, and user…
What are some popular apps available in the Zendesk Marketplace?
Some popular apps in the Zendesk Marketplace include the Time Tracking app, which tracks time spent on tickets, and the Five Most Recent app, which displays a user's recent tickets. Other notable apps are the Advanced Search app for complex…
What should I consider before installing a Zendesk app?
Before installing a Zendesk app, thoroughly read the app's Marketplace listing to ensure it meets your needs. Check installation instructions and prepare any necessary configurations. Inform your agents about changes and consider potential…
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