Boost call acceptance rate in Zendesk Talk
How can I improve my call acceptance rate in Zendesk Talk?
Improving your call acceptance rate in Zendesk Talk involves registering your business with your Talk numbers for Shaken/Stir and CNAM.
Once registered for CNAM, carriers will recognize the number as coming from a valid company, which can enhance the number's reputation and acceptance rate. For a full list of requirements to register for CNAM, see the article: Does Zendesk support CNAM?
More related questions
Why am I getting the 'Cannot connect to number' error in Zendesk Talk?
The 'Cannot connect to number' error in Zendesk Talk usually occurs due to incorrect phone number formatting or blocking by the callee or their carrier. To resolve this, ensure the number is formatted correctly using the international standard…
How do I format phone numbers correctly for Zendesk Talk?
Correct phone number formatting in Zendesk Talk is crucial to avoid connection errors. Ensure that the phone number is formatted using the international standard E.164. This format includes the country code, followed by the national number, without…
What should I do if my number is blocked by a carrier in Zendesk Talk?
If your number is blocked by a carrier in Zendesk Talk, it might be due to phone number reputation systems. To resolve this, report your number to the destination carrier. You can register your number at…
What are phone number reputation systems and how do they affect Zendesk Talk?
Phone number reputation systems are used by carriers to determine the trustworthiness of a number, affecting its ability to connect calls in Zendesk Talk. Over time, a number's reputation score can increase, and if it reaches a certain threshold,…
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