Use conditions that account for the absence of predictions at ticket creation. Instead of Ticket > Ticket | Is | Created, opt for Ticket > Ticket Status | Is | New.
This is because intelligent triage predictions, such as intent or sentiment, are not present when a ticket is first created. If your tickets start with a status of Open, choose a condition that fits your workflow while still achieving your desired outcome.
Intelligent triage predictions aren't available at ticket creation. When you create a trigger with the condition Ticket > Ticket | Is | Created, it won't work as expected if it includes intelligent triage conditions. This is because the intelligent…
Adjust your trigger conditions to ensure they work with intelligent triage. Instead of using Ticket > Ticket | Is | Created, use Ticket > Ticket Status | Is | New. This change is necessary because intelligent triage predictions are not available at…
Intelligent triage predictions are not generated at the moment of ticket creation. This is why triggers using Ticket > Ticket | Is | Created with triage conditions don't work. The predictions, such as intent or language, are added after the ticket…