Benefits of Zendesk's Social Messaging Add-on
What are the benefits of the Social Messaging add-on in Zendesk?
The Social Messaging add-on allows you to link up to 15 Facebook pages to your Zendesk account, providing greater flexibility in managing your social media interactions.
This is especially beneficial for businesses with multiple Facebook pages, as it helps streamline customer support across different channels.
More related questions
What does the error 'You have exceeded the max number of Facebook Pages allowed with your plan' mean?
This error means you've reached the limit of Facebook pages you can link to your Zendesk account. If you have the Social Messaging add-on or were a customer as of January 31, 2020, you can link up to 15 Facebook pages. Without the add-on, you're…
How many Facebook pages can I link to my Zendesk account?
The number of Facebook pages you can link depends on your Zendesk plan. With the Social Messaging add-on or if you were a customer before January 31, 2020, you can link up to 15 pages. Otherwise, you're limited to just one page. If you need to link…
What should I do if I can't add more Facebook pages to Zendesk?
If you can't add more Facebook pages, it's likely you've hit your plan's limit. You can either upgrade your plan or remove some existing pages to add new ones. For those with the Social Messaging add-on or who were customers before January 31,…
Do I need the Social Messaging add-on to link multiple Facebook pages?
Yes, to link more than one Facebook page, you need the Social Messaging add-on unless you were a customer before January 31, 2020. With the add-on, you can link up to 15 pages. Without it, you're restricted to just one page.
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