Benefits of G711 µ-LAW Format for Zendesk Talk
Why should I use the G711 µ-LAW format for Zendesk Talk greetings?
Using the G711 µ-LAW format for Zendesk Talk greetings is recommended for consistent sound quality. If you notice a difference in sound quality between what agents hear in the UI and what end-users experience, switching to the G711 µ-LAW format can help resolve these discrepancies.
This format is specifically designed to maintain audio quality across different platforms, ensuring a seamless experience for both agents and end-users. For more information on formatting audio files for Zendesk Talk, check out theoriginal link.
More related questions
What audio formats are recommended for Zendesk Talk custom greetings?
For Zendesk Talk custom greetings, the recommended audio formats are G711 µ-LAW or MP3. These formats ensure compatibility and optimal sound quality for your greetings. If you encounter any issues with sound quality, especially when using MP3,…
How do I convert audio files to the G711 µ-LAW format using Audacity?
To convert audio files to the G711 µ-LAW format using Audacity, follow these steps: Download and open Audacity, then select File > Import > Audio to open your file. Next, go to File > Export Audio and set the parameters to WAV (Microsoft), Mono,…
How can I use g711.org to convert audio files for Zendesk Talk?
Using g711.org to convert audio files for Zendesk Talk is straightforward. Visit g711.org, click Browse to locate your file, and select the output format, such as μ-law WAV (8Khz, Mono, CCITT μ-law). Set the volume to High and click Submit. Once…
What should I do if I encounter issues with third-party audio conversion tools?
If you encounter issues with third-party audio conversion tools like Audacity or g711.org, it's important to reach out to the app developers or search for solutions online. Zendesk provides these recommendations for instructional purposes only and…
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