Bandwidth Requirements for Zendesk Talk Calls
Learn about the bandwidth needed for Zendesk Talk calls. Understand the 50 kbps requirement for each concurrent call.
How much bandwidth does Zendesk Talk require per call?
Zendesk Talk requires 50 kbps of bandwidth per concurrent call. This is due to its use of the G711 codec, which is designed to provide high-quality voice communication. Ensuring you have sufficient bandwidth is crucial for maintaining the clarity and reliability of your calls. For more information, see the section on using Talk for voice.
More related questions
What codec does Zendesk Talk use for calls?
Zendesk Talk uses the G711 codec for its calls. This codec requires 50 kbps per concurrent call, ensuring clear and reliable voice communication. If you're managing multiple calls simultaneously, it's important to consider this bandwidth…
Why does Zendesk Talk use the G711 codec?
Zendesk Talk uses the G711 codec because it provides high-quality voice communication. The G711 codec is a standard in telephony, known for its ability to deliver clear audio with minimal delay. This makes it an ideal choice for customer support…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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