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Bandwidth Requirements for Zendesk Talk Calls

Learn about the bandwidth needed for Zendesk Talk calls. Understand the 50 kbps requirement for each concurrent call.

How much bandwidth does Zendesk Talk require per call?

Zendesk Talk requires 50 kbps of bandwidth per concurrent call. This is due to its use of the G711 codec, which is designed to provide high-quality voice communication. Ensuring you have sufficient bandwidth is crucial for maintaining the clarity and reliability of your calls. For more information, see the section on using Talk for voice.


More related questions

What codec does Zendesk Talk use for calls?

Zendesk Talk uses the G711 codec for its calls. This codec requires 50 kbps per concurrent call, ensuring clear and reliable voice communication. If you're managing multiple calls simultaneously, it's important to consider this bandwidth…

Why does Zendesk Talk use the G711 codec?

Zendesk Talk uses the G711 codec because it provides high-quality voice communication. The G711 codec is a standard in telephony, known for its ability to deliver clear audio with minimal delay. This makes it an ideal choice for customer support…

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