Avoiding Issues with Zendesk Reverse Proxy
How can I avoid issues when using a reverse proxy with Zendesk?
To minimize issues when using a reverse proxy with Zendesk, ensure that all traffic uses multiple IPs for egress to avoid rate limiting and appearing like a bot. The reverse proxy should be transparent and not manipulate headers, such as overwriting the User Agent. Despite these precautions, traffic might still be categorized as bot traffic. If problems persist, it's advisable to contact your IT department for assistance.
More related questions
What is a reverse proxy and how does it work with Zendesk?
A reverse proxy acts as an intermediary for requests from web clients to Zendesk. It intercepts these requests and forwards them to Zendesk, meaning the web clients never communicate directly with Zendesk. This setup can be useful for organizations…
What are the potential issues of using a reverse proxy with Zendesk?
Using a reverse proxy with Zendesk can lead to several issues. These include bot management challenges, where requests from a single IP may be flagged as bots, and search engine crawlers being rejected if their IPs don't match registered ones….
Is using a reverse proxy with Zendesk necessary?
Before deciding to use a reverse proxy with Zendesk, consider if it's truly necessary. This setup is non-standard and can lead to various issues. If the goal is to change the URL of your help center, host mapping might be a better alternative. Host…
What are the guidelines for using a reverse proxy with Zendesk?
When using a reverse proxy with Zendesk, follow these guidelines: ensure all traffic uses multiple IPs for egress to avoid rate limiting, and make sure the proxy is transparent without manipulating headers. Even with these measures, traffic might…
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