Available Ticket Fields in Ticket Field Manager

What are the available ticket fields in the Ticket Field Manager app?

The Ticket Field Manager app allows you to manage various ticket fields such as requester, collaborator, sharedWith, status, ticketformid, tags, type, priority, problem, and custom fields. These fields can be hidden, required, or set as read-only based on your configuration. For a complete listing of available fields, refer to the Zendesk Support placeholders reference.

More related questions

How do I install the Ticket Field Manager app in Zendesk?

To install the Ticket Field Manager app, you need to visit the Zendesk Marketplace. Once there, use the search bar to find the Ticket Field Manager app. Click on the app's icon to access its info page, then click 'Install' in the upper-right…

How can I configure the Ticket Field Manager app settings?

Once the Ticket Field Manager app is installed, you can configure its settings by navigating to Admin Center > Apps and integrations > Apps > Zendesk Support apps. Hover over the Ticket Field Manager and click the arrow near the gear icon, then…

How do I hide drop-down options using the Ticket Field Manager app?

To hide drop-down options in the Ticket Field Manager app, use the format [{"name": "type", "value": "problem"}] for standard fields or [{"name": "customfield3600152073", "value": "brushed_silver"}] for custom fields. You can hide multiple…

Can I restrict the Ticket Field Manager app functionality to certain users?

Yes, the functionality of the Ticket Field Manager app can be restricted to agents and admins who have been granted access through the 'Enable role restrictions' and 'Enable group restrictions' settings. This allows you to control who can see and…

Why can't I hide the 'Type' options in the Ticket Field Manager app?

If you're experiencing issues hiding 'Type' options in the Ticket Field Manager app, it might be due to a known issue that the Zendesk team is working on. If other fields are hiding correctly but 'Type' is not, consider reaching out to Zendesk…

Can I hide ticket fields from Light Agents using the Ticket Field Manager app?

The Ticket Field Manager app is designed to hide fields from certain groups, but if Light Agents belong to a group that can see the fields, they will have access to them. Ensure that your group settings are configured correctly to restrict access…

Is there a limit to how many drop-down options I can hide with the Ticket Field Manager app?

There shouldn't be a limit to the number of drop-down options you can hide using the Ticket Field Manager app. However, if you encounter issues when hiding multiple options, it might be due to a bug. Contact Zendesk support for further assistance…

Will hiding the tags field affect macros in Zendesk?

Hiding the tags field from the agent view using the Ticket Field Manager app will not affect the functionality of macros. Zendesk will still recognize adding and removing tags via macros, ensuring that your workflows remain intact.