Available Settings for Zendesk Talk Lines
What settings are available for Zendesk Talk lines?
Zendesk Talk lines offer a variety of settings that can be configured depending on your plan and line type. These include setting a nickname, enabling overflow and agent forwarding, configuring a failover number, and allowing outbound calls.
Additional settings include assigning a brand, setting agent wrap-up time, configuring call offering time limits, and enabling ticket creation for abandoned calls. You can also set up average wait time messages and various greetings. For more details on each setting, check out the originalZendesk help article.
More related questions
How do I access individual Zendesk Talk line settings?
To access individual Zendesk Talk line settings, navigate to the Admin Center. From there, click on Channels in the sidebar, then select Talk and email > Talk. Click the Lines tab and choose the line you want to view or change settings for. Make…
How can I change settings for multiple Zendesk Talk lines at once?
You can change settings for multiple Zendesk Talk lines simultaneously from the Lines tab of the Talk settings page. To do this, go to the Admin Center, click Channels in the sidebar, then select Talk and email > Talk. Click the Lines tab and…
How do I delete or recover a Zendesk Talk line?
To delete a Zendesk Talk line, go to the Admin Center, click Channels in the sidebar, then select Talk and email > Talk. Click the Lines tab, find the number you want to delete, click the menu icon next to it, and select Delete. Confirm your choice…
What is the failover number setting in Zendesk Talk?
The failover number setting in Zendesk Talk is a feature that routes incoming calls to a pre-designated number if Zendesk Support is unavailable. This ensures minimal disruption to your customer service operations. The failover process is automated…
Can I enable outbound calls for Zendesk Talk lines?
Yes, you can enable outbound calls for Zendesk Talk lines. By default, this setting is enabled, allowing agents to place outbound calls to customers from the number. If you disable this setting, the number won't appear in the call console as an…
How do I configure agent wrap-up time in Zendesk Talk?
In Zendesk Talk, you can configure agent wrap-up time to give agents time to finish adding details to a ticket after a call. This setting can be enabled or disabled for each number, and you can set a wrap-up time limit from 10 seconds to 20…
What is the call offering time limit in Zendesk Talk?
The call offering time limit in Zendesk Talk allows you to set the duration an agent has to answer a call before it's placed back in the queue. By default, this time limit is 30 seconds, but you can adjust it between 15 seconds and 2 minutes. This…
Can I create tickets for abandoned calls in Zendesk Talk?
Yes, you can enable ticket creation for abandoned calls in Zendesk Talk. By default, tickets aren't created for abandoned calls, but you can change this setting for each number. When enabled, calls abandoned in the queue, voicemail, or IVR will…
How do I enable Zendesk Text for a Talk line?
To enable Zendesk Text for a Talk line, the number must be SMS capable. Once confirmed, you can enable it for Zendesk Text, allowing you to provide both SMS and phone support from the same number. This feature is available for phone lines only. For…
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