Automating Ticket Workflows with Zendesk Business Rules
How can business rules automate ticket workflows in Zendesk?
Business rules in Zendesk, such as triggers, automations, and macros, can automate ticket workflows by performing actions based on specific criteria. Triggers are event-based and can modify ticket properties or send notifications when a ticket is created or updated.
Automations are time-based and perform actions after a set period, while macros allow agents to apply predefined actions to tickets with one click. These tools help streamline processes and ensure tickets are handled efficiently. For more details, visit theoriginal Zendesk documentation.
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