Automatically Sort Articles in Zendesk Sections
Can I automatically sort articles in a Zendesk section?
Yes, you can automatically sort articles in a Zendesk section by date or alphabetically. To do this, navigate to the section in Help Center or Guide Admin, click 'Edit section', and select your preferred sorting option in the 'Order articles by' field. This feature allows for a more organized presentation of articles without manual intervention.
More related questions
How can I manually reorder articles, sections, and categories in Zendesk?
You can manually reorder articles, sections, and categories in your Zendesk knowledge base by using the Guide Admin interface. Simply click the 'Arrange content' icon in the sidebar, navigate to the category or section you want to reorder, and drag…
Is it possible to reorder categories alphabetically in Zendesk?
Reordering categories alphabetically in Zendesk must be done manually. While there is no native feature for automatic alphabetical sorting, you can use the API to create a custom script that sorts categories and updates their positions. This…
Why is my manual article order not reflected in Zendesk Help Center?
If your manual article order is not reflected in the Zendesk Help Center, it might be due to caching issues. Clearing your cache can help, but if the problem persists, it may require further investigation. Ensure that the 'Order articles by' option…
How many articles and sections can I have in Zendesk?
In Zendesk, you can have up to 100 sections in a category and 5000 articles in a single section. The total number of articles across your instance can reach up to 40,000. For subsections, you can add up to 200 in each section, with a total of 5…
Does the Support SDK respect the article order in Zendesk Help Center?
No, the Support SDK does not respect the same article order as the web-based Zendesk Help Center. This is a known issue for both iOS and Android platforms. To manage article order in the SDK, you may need to use the help center provider to fetch…
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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