Automatically CC All Users in Zendesk
Can I automatically CC all users in an organization?
You can set up a business rule to automatically CC all end users within an organization on a ticket submission. This can be done by configuring triggers or automations in Zendesk. These rules help streamline communication by ensuring all relevant parties are included in ticket updates without manual intervention.
More related questions
Why do I receive a missing attachment notification when submitting a ticket response?
If you see a 'Missing attachment?' notification when submitting a ticket response, it might be due to a misunderstanding. This notification can appear even if your reply doesn't include an attachment. It's a prompt to remind you to attach any files…
Why are CCed users not receiving emails?
If CCed users are not receiving emails, it could be due to several reasons. Ensure that the email addresses are correct and that the users have not unsubscribed from notifications. Additionally, check your email settings and spam filters to ensure…
How can I tell what version of CCs I am using on my account?
To determine which version of CCs you are using in your Zendesk account, you can check the settings or documentation provided by Zendesk. Different versions may have varying features and capabilities, so it's important to know which one you are…
Are incoming ticket attachments scanned for viruses?
Yes, Zendesk has an online system that scans uploaded ticket attachments for viruses. This ensures that any files shared within the platform are safe and secure for both agents and end users. It's a crucial feature to maintain the integrity and…
Why didn't Zendesk add a CCed email to my ticket?
If a CCed email wasn't added to your ticket, it might be due to not having the correct permissions or settings enabled. Ensure that the email address is valid and that your account settings allow for CCs. Double-check your configurations to resolve…
Can I attach files to tickets using the API?
Yes, you can attach files, such as photos, to a ticket using the Zendesk API. This feature allows for seamless integration and automation of file attachments within your support tickets, enhancing the efficiency of your support processes.
Can I change the attachment size limit in ticket comments?
Unfortunately, it is not possible to increase the attachment size limit in ticket comments within Zendesk. The size limit is set by the platform and cannot be altered. It's important to keep this in mind when attaching files to ensure they meet the…
Can I create a view of tickets I'm CC'd on?
Currently, there is no native view condition in Zendesk that allows you to create a view of tickets you're CC'd on. This limitation means you might need to manually track these tickets or use other methods to keep tabs on them.
How can I remove attachments from tickets?
To delete attachments from a ticket without deleting the ticket itself, you can use the ticket's interface to manage attachments. This allows you to keep the ticket information intact while removing any unnecessary or outdated files.
How do I add images into the body of a ticket?
To add images into the body of a ticket rather than as attachments, you can use the rich text editor in Zendesk. This feature allows you to embed images directly within the ticket's content, making it easier to convey information visually.
Can I prevent customers from adding people to CCs?
Yes, you can configure your Zendesk settings to restrict customers from adding people to CCs. This ensures that only agents have the ability to manage CCs, maintaining control over who receives ticket updates.
How can I download all attachments in a ticket?
Currently, Zendesk Support does not have a feature to download all ticket attachments at once. You would need to download each attachment individually. This can be time-consuming, so plan accordingly if you need to retrieve multiple files.
Why can't I BCC users on tickets in Zendesk?
Zendesk does not support BCC functionality for tickets. This is because BCCs are not recognized within the platform, and all recipients need to be explicitly listed as either To or CC. This ensures transparency in communication.
Is it possible to make ticket attachments password-protected?
Currently, Zendesk does not offer a feature to password-protect ticket attachments. This means that any files attached to tickets are accessible to anyone with access to the ticket, so consider alternative methods for securing sensitive information.
How can I troubleshoot attachments issues?
To troubleshoot attachment issues, start by checking the file size and format to ensure they meet Zendesk's requirements. If problems persist, verify your internet connection and try re-uploading the file. For more detailed troubleshooting steps,…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
