Automate Ticket Creation from Zendesk Comments
Discover how to automate ticket creation from comments on Zendesk articles using the API. Learn about potential workarounds and solutions.
Can I automate ticket creation from comments on Zendesk articles?
Currently, Zendesk does not support automatic ticket creation from comments on Help Center articles. However, you can use the Zendesk API to achieve this. By utilizing the 'posts' and 'post comments' endpoints, you can set up a cron job to check for new comments and create tickets based on them. While this requires custom coding, it's a potential workaround until Zendesk offers a built-in solution.
More related questions
How do I create a ticket from a comment on a Zendesk knowledge base article?
Creating a ticket from a comment on a Zendesk knowledge base article is straightforward. Simply click the Comment actions icon next to the comment you want to convert, then select 'Create a ticket'. You can modify the subject or description as…
Can end users create tickets from their own comments on Zendesk?
As of now, end users cannot create tickets from their own comments on Zendesk articles. This feature is only available for team members. End users can still create tickets through other channels like Web forms, Web Widgets, and Chat.
Does a comment on a Zendesk article notify anyone?
Comments on Zendesk articles do not automatically notify anyone. If you need notifications for comments, consider setting up a manual process or using the API to create a custom notification system.
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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