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Automate Merging WhatsApp Users in Zendesk

Explore solutions to automate the merging of WhatsApp users in Zendesk to streamline user identification and management.

Are there any solutions to automate merging WhatsApp users in Zendesk?

Yes, some users have created automations to help with merging WhatsApp users in Zendesk. These automations can streamline the process of merging duplicate profiles, reducing the need for manual intervention.

For instance, one user mentioned creating an automation to auto-merge WhatsApp users. If you're interested in exploring such solutions, you might want to reach out to developers or third-party services that offer Zendesk apps and integrations. This can help maintain a seamless user experience and ensure that all user interactions are correctly identified.


More related questions

Why are WhatsApp users not correctly identified in Zendesk?

When a user messages through WhatsApp, they are not automatically associated with the existing user profile in Zendesk Support that has the same email or phone number. This is because Zendesk creates a new user profile the first time a user…

How can I merge duplicate user profiles in Zendesk?

Merging duplicate user profiles in Zendesk is a way to ensure that all interactions from a user are consolidated under a single profile. This is particularly useful when a new user profile is created when a user messages through WhatsApp. To merge…

Is the creation of new user profiles for WhatsApp messages a permanent issue?

Yes, currently, when a user messages through WhatsApp for the first time, Zendesk creates a new user profile, even if their contact information matches an existing profile. This behavior is part of the system's current design. While this might seem…

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