Audit Logging for End User Assumption in Zendesk
Is assuming an end user in Zendesk logged in the audit logs?
Yes, assuming the identity of an end user is now captured in the audit logs. This allows you to track when and how often this feature is used.
Previously, this was not part of the audit logs, but due to customer feedback, it has been included to enhance security and transparency.
More related questions
How can I assume the identity of an end user in Zendesk?
To assume the identity of an end user in Zendesk, you need to have the appropriate permissions. This feature allows administrators or agents with permission to edit user profiles to log in as an end user, which can be helpful for troubleshooting…
What actions can I perform while assuming an end user in Zendesk?
When you assume an end user in Zendesk, you can perform actions as if you were that user. This includes creating tickets, adding comments, and navigating their view of Zendesk Support. It's important to remember that any actions you take while…
Is it possible to disable the feature to assume an end user in Zendesk?
Currently, it is not possible to completely disable the feature to assume an end user in Zendesk. However, you can limit access to this feature by setting permissions to 'Read only', 'Add and edit within their organization', or 'Add, edit, and…
What should I do if I encounter issues while assuming an end user in Zendesk?
If you encounter issues while assuming an end user in Zendesk, ensure that your Help Center is activated and visible to end users, as this is a requirement for using the feature. If the problem persists, consider reaching out to Zendesk support for…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
