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Attributes in Zendesk Generative AI Agent Tools Dataset

Discover the attributes available in the Zendesk Generative AI agent tools dataset, including AI usage and ticket details.

What attributes are included in the Generative AI agent tools dataset?

The Generative AI agent tools dataset includes several attributes that provide detailed insights into AI tool usage. Key attributes include AI usage type, agent name, ticket ID, ticket status, and ticket satisfaction rating.

These attributes help in identifying which AI tools were used, by whom, and on which tickets. They also provide context on ticket status and customer satisfaction, offering a comprehensive view of AI tool interactions.


More related questions

What are the requirements to use Zendesk AI metrics and attributes?

To use Zendesk AI metrics and attributes, you need the Advanced AI add-on. Additionally, for custom reporting, a Zendesk Explore Professional or Enterprise plan is required. If you're on the Explore Lite plan, you can only access a subset of these…

What metrics are available in the Generative AI agent tools dataset?

The Generative AI agent tools dataset offers a variety of metrics to analyze AI tool usage. These include metrics like the total number of tickets, tickets with or without AI usage, and various time-based metrics such as first assignment to…

How can I measure the impact of AI tools on ticket resolution times?

You can measure the impact of AI tools on ticket resolution times using specific metrics in the Generative AI agent tools dataset. Metrics like 'Full resolution time - AI Usage Tickets (days)' and 'Full resolution time - No AI Usage Tickets (days)'…

How is AI tool usage tracked in Zendesk?

AI tool usage in Zendesk is tracked using specific metrics and attributes in the Generative AI agent tools dataset. Metrics like 'AI tool usage event id' and attributes such as 'AI usage type' and 'AI usage - Ticket ID' help in monitoring how often…

Can I exclude merged tickets from AI usage reports?

Yes, you can exclude merged tickets from AI usage reports by using specific conditions in your report formulas. Although the AI dataset does not directly support ticket tags, you can create metrics or attributes to exclude merged tickets, such as…

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