Assign Departments Without Showing Field on Zendesk
Can I assign a department to a chat request without showing the field?
Yes, you can assign a department to a chat request without showing the department field to visitors. Even if the department field is hidden using the script, you can still manage department assignments on the backend.
This can be done using a trigger or the departments.select function, allowing you to route chats to the appropriate department without requiring the visitor to make a selection.
More related questions
How can I hide the department field on the Zendesk pre-chat form?
To hide the department field on the Zendesk pre-chat form, you can use a specific script. While there's no native setting to completely remove the department field, you can make it invisible to visitors by using the Departments API endpoint with an…
Can I make the department field optional on the Zendesk pre-chat form?
Yes, you can make the department field optional on the Zendesk pre-chat form. By default, the department field is not removable, but you can make it optional by unchecking the 'Require Department' option in your pre-chat form settings. This means…
What should I do if the department field still shows after using the script?
If the department field still appears after using the script to hide it, there might be a conflict with other code on your website. It's important to ensure that the script is correctly placed after your widget script. You can test your widget and…
Why does the department field become hidden when only one department is available?
When there's only one department option available and it is already selected, the department field becomes hidden automatically. This is because visitors won't be able to interact with it, and the department is set by default. In such…
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