Articles Not Appearing in Suggested or Search
Why do my articles not appear in suggested articles on requests or Help Center search?
If your articles aren't appearing in suggested articles or search, it might be due to relevance or indexing issues.
Ensure that your articles are well-optimized with relevant keywords and are properly indexed. Sometimes, it may take a while for new content to be indexed and appear in search results. Regularly updating and optimizing your content can help improve visibility.
More related questions
Why doesn't my help center appear on search results?
If your help center isn't showing up in search results, it might be due to indexing issues. When your host-mapped subdomain doesn't appear in search results, it could be because Google hasn't reindexed your site yet. Reindexing can take some time,…
Can I edit article URLs in Zendesk?
Unfortunately, you cannot edit article URLs in Zendesk as they are system-generated. Once an article is created, its URL is automatically generated by the system and cannot be changed. This is designed to maintain consistency and avoid broken…
How can I redirect traffic from deleted help center articles?
Redirecting traffic from deleted help center articles is possible with some planning. When you delete an article, you can set up redirects to guide users to relevant content. This helps maintain SEO value and ensures users find the information they…
How can I prevent Google from indexing specific help center articles?
To prevent Google from indexing specific help center articles, you can restrict access. By setting articles to require user sign-in, you effectively prevent them from being indexed by search engines. This is useful for keeping certain content…
Why isn't the content from my Guide trial account indexed by Google?
Content from a Guide trial account isn't indexed by Google due to its temporary nature. Trial accounts are often not indexed because they are not considered permanent. If you want your content to be indexed, consider upgrading to a full account….
Can I verify my subdomain for Google Search Console?
Yes, you can verify your subdomain for use in Google Search Console. Verifying your subdomain allows you to track and analyze your site's performance in search results. This can provide valuable insights into how your help center is performing and…
What are the differences between Instant Search, Article Suggestion, and Help Center search?
Zendesk offers three types of search functionalities: Instant Search, Article Suggestion, and Help Center search. Instant Search provides real-time results as you type, Article Suggestion offers related articles based on the content being viewed,…
Can I redirect users from my previous support website to Guide without affecting SEO?
Yes, you can redirect users from your previous support website to Guide while minimizing SEO impact. To do this effectively, set up proper 301 redirects from your old site to the new Guide URLs. This helps preserve your SEO rankings and ensures…
How do I exclude a help center page from being indexed by Google?
Excluding a help center page from being indexed by Google can be done in several ways. You can use the 'noindex' meta tag or adjust your robots.txt file to prevent search engines from indexing specific pages. This is useful for keeping certain…
Can I report on help center usage?
Yes, you can gather data on how your help center is being used. Zendesk provides reporting tools that allow you to track various metrics, such as articles created versus viewed, search terms used, and more. This data can help you understand user…
How can I restrict Google from indexing my help center?
To restrict Google from indexing your help center, require users to sign in to view content. This method effectively prevents search engines from accessing and indexing your help center. It's a great way to keep your content private and ensure that…
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