Are Side Conversation Emails Public in Zendesk?
Learn if side conversation emails are visible to the requester in Zendesk. Understand how internal communications are kept private.
Are side conversation emails visible to the requester in Zendesk?
No, side conversation emails in Zendesk are not visible to the requester of the main ticket. These emails are meant for internal communication and are only accessible to the recipients of the child ticket, including the side conversation requester and any CCs or followers.
This feature ensures that sensitive or internal discussions remain private and are not shared with the original ticket requester. For more details, you can refer to the originalZendesk article.
More related questions
Who can see side conversation emails in Zendesk?
Side conversation emails in Zendesk are only visible to the recipients of the child ticket. This includes the side conversation requester and any CCs or followers, ensuring that the original ticket requester does not have access to these…
What is the purpose of side conversations in Zendesk?
Side conversations in Zendesk are designed for internal communication, allowing team members to discuss ticket-related matters without involving the main ticket requester. These conversations are only visible to the child ticket recipients, such as…
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