Applying Permissions to Categories in Zendesk Guide
Can I apply permissions to categories or sections in Zendesk Guide?
In Zendesk Guide, permissions can only be applied at the article level, not at the category or section level. This means you cannot restrict access to entire categories or sections, only to individual articles.
If you need to control access to larger sections of your knowledge base, you'll need to apply permissions to each article within those sections. For more details, refer to the Zendesk documentation.
More related questions
What are the different types of user permissions in Zendesk Guide?
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User segments in Zendesk Guide are the building blocks for setting user permissions. They are groups of agents and end users defined by specific attributes. By default, there are two built-in user segments: 'Signed-in users' and 'Agents and…
How can I set view permissions for articles in Zendesk Guide?
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How do I delete a role in Zendesk Guide?
To delete a role in Zendesk Guide, ensure that no agents are assigned to it. If agents are assigned, you must remove them first. Once no agents are assigned, go to the Admin Center, click the People icon, select Team > Roles, locate the role you…
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