Applying Bot Personas in Zendesk
Where can I apply bot personas in Zendesk?
In Zendesk, you can apply bot personas to various types of AI-generated messages. These include the start of a conversation, when the bot finds relevant articles, if the bot can't understand a question, if a question matches more than one intent, and if the bot can't answer a question or the answer isn't helpful.
By selecting where to apply the persona, you can ensure that your bot's communication is consistent and aligned with your brand's voice across different interactions.
More related questions
What are bot personas in Zendesk and why should I use them?
Bot personas in Zendesk allow you to give your AI-generated messages a consistent voice that reflects your brand. By using bot personas, you can ensure that your bot communicates in a way that aligns with your brand's personality, whether it's…
How do I activate and configure bot personas in Zendesk?
Activating and configuring bot personas in Zendesk is a straightforward process. You can turn on bot personas in the Admin Center under the Channels section by selecting Bots and automations, then Bots. From there, manage the bot you want to work…
Can I use emojis with bot personas in Zendesk?
Yes, you can use emojis with bot personas in Zendesk to add more personality to your bot's responses. When configuring a bot persona, you have the option to allow emojis. You can select up to 20 specific emojis for the bot to use, or if you don't…
What are the requirements to use bot personas in Zendesk?
To use bot personas in Zendesk, your account must meet certain requirements. First, the Agent workspace must be activated, and messaging should be enabled. Additionally, if you are using generative replies, your Zendesk knowledge base must be…
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