Apply Incoming Email Priority in Zendesk
Can Zendesk apply email priority settings from incoming emails?
Zendesk does not automatically apply priority settings from incoming emails sent by end users. The priority of a ticket must be manually updated within Zendesk.
If customers mark their emails as urgent, this setting is not recognized by Zendesk. However, you can create a trigger to adjust the priority based on specific conditions.
More related questions
Can I change the priority level of email notifications in Zendesk?
You can change the priority level of email notifications by adjusting the ticket priority in Zendesk. The X-priority header in outgoing email notifications is linked to the ticket's priority level in your Support account. This header is included in…
How can I edit the X-priority header in Zendesk email notifications?
Currently, you cannot edit the X-priority header in Zendesk email notifications. The X-priority header values are hardcoded and automatically set based on the ticket's priority level. These headers are only included in notifications sent to Zendesk…
Is it possible to see the priority set by customers in their emails?
Currently, Zendesk does not display the priority set by customers in their emails. This feature is not available for end users, and the priority must be manually set within the ticket. For agents, the priority can be adjusted using the Mail API,…
How can I provide feedback on Zendesk's email priority features?
You can provide feedback on Zendesk's email priority features by posting in the General Product Feedback topic in the Zendesk community. Engaging with other users can help bring attention to your needs. Sharing specific examples and the impact of…
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