App Compatibility with Zendesk Agent Workspace
Will my apps work after migrating to Zendesk Agent Workspace?
If you're not using any Chat apps, your migration to the Zendesk Agent Workspace should be smooth without any app-related issues. However, if you have Chat apps installed, you'll need to determine if they are private or public.
For private apps, you may need to have a developer create a new Support app with similar functionality. Zendesk has moved some commonly used Chat API endpoints to the Support API, but if you can't find the necessary endpoints, you might face limitations. For public apps, check if there's an equivalent Support app in the marketplace. If not, consider reaching out to the app developer to discuss future support.
For more details, visit theoriginal Zendesk article.
More related questions
How do I identify if my Chat app is public or private?
To determine if your Chat app is public or private, search for it in the Zendesk Marketplace. If you find it there, it's a public app. If not, it's a private app. Knowing whether your app is public or private is crucial for planning your migration…
What should I do if my private Chat app needs to be migrated?
If your private Chat app needs to be migrated, you'll need to decide if its functionality is necessary in the Zendesk Agent Workspace. If so, have a developer build a new Support app with similar features. Zendesk has moved some Chat API endpoints…
Is there an equivalent Support app for my public Chat app?
To find an equivalent Support app for your public Chat app, search the Zendesk Marketplace. Many public Chat apps have Support counterparts, like Unbabel for Zendesk Support. If you can't find an equivalent app with the needed functionality,…
What if the necessary Chat API endpoints aren't in the Support API?
If the necessary Chat API endpoints aren't available in the Support API, you won't be able to build a Support app with the same functionality as your Chat app. Zendesk is aware of this issue and is planning to address it soon. In the meantime, you…
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