Analyzing Category Scores Over Time in Zendesk QA
How can I analyze category scores over time in Zendesk QA?
Analyzing category scores over time in Zendesk QA involves using the Category scores over time card. This card helps you identify trends across different categories, allowing you to track performance changes and improvements.
By monitoring these scores, you can pinpoint areas that require attention and recognize successful strategies, ultimately leading to better customer service outcomes.
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