Analyzing Bot Builder Activity in Zendesk
How can I analyze my bot builder activity in Zendesk?
Analyzing your bot builder activity in Zendesk involves using the Answer Bot dashboard.
This dashboard provides an overview of your bot's performance, allowing you to track metrics and gain insights into how users interact with your bot. By understanding these analytics, you can make informed decisions to improve your bot's effectiveness and user satisfaction.
More related questions
How can I get started with Zendesk's conversational bots?
To get started with Zendesk's conversational bots, you can upgrade to an automated bot and customize its behavior. Zendesk offers a messaging capability that allows you to use a conversational bot to help customers self-solve their support…
What is the Zendesk bot builder and how does it work?
The Zendesk bot builder is a drag-and-drop tool for creating custom conversational bots. It allows you to design bots that can operate across various messaging channels, including web, mobile, and social platforms. The bot builder provides a…
How do I manage languages for a Zendesk bot?
Managing languages for a Zendesk bot involves setting up single-language or multilingual bots. You can configure your bot to support multiple languages, allowing it to automatically translate conversations as needed. This feature ensures that your…
What are the different answer step types in Zendesk bot builder?
Zendesk bot builder offers various answer step types to design conversation flows. These include sending messages, presenting options, showing help center articles, making API calls, transferring to agents, and adding business hours conditions….
How can I troubleshoot issues with Zendesk bot builder?
Troubleshooting issues with Zendesk bot builder involves understanding common problems and their solutions. For instance, if you're unable to access the bot builder or encounter errors when publishing changes, you may need to fix specific errors…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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