AI Agent Not Generating Answers? Here's Why
Why is my AI agent not generating answers from help center articles?
If your AI agent isn't generating answers from help center articles, it might be due to visibility settings. To ensure your AI agent can generate answers, your help center must have the 'Require sign in' setting disabled, and the articles should be set to 'Visible to everyone'.
If the content is restricted, you need to configure authentication for end users for messaging. Without this, the AI agent won't know which articles the user can view and won't generate answers from them. For more details, check out theoriginal link.
More related questions
How can I enable my AI agent to generate answers from restricted content?
To enable your AI agent to generate answers from restricted content, you need to configure authentication for end users. This ensures the AI agent knows which articles the user can view and generate answers from. Without authentication, the AI…
What settings must be adjusted for AI agents to generate replies?
To allow AI agents to generate replies, ensure your help center's 'Require sign in' setting is disabled and that articles are set to 'Visible to everyone'. These settings allow the AI agent to access and generate answers from public content. If the…
Can AI agents generate answers from articles visible only to signed-in users?
AI agents can generate answers from articles visible only to signed-in users if authentication is configured for end users. This allows the AI agent to determine which articles the user can view. Without authentication, the AI agent won't generate…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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