Agent Schedule Access and Untracked Time in Zendesk
Learn what happens when agents access their schedule in Zendesk and how it affects time tracking.
What happens when agents access their schedule in Zendesk?
When agents access their schedule in Zendesk, they are switched to Untracked time. This means that while they are viewing or managing their schedule, their time is not being tracked.
This feature allows agents to focus on organizing their tasks and planning their time off without worrying about their work time being logged during this process.
More related questions
What is the Agent Schedule app in Zendesk?
The Agent Schedule app in Zendesk provides agents with a complete view of their schedules without needing to log out of their Zendesk account. From this app, agents can easily check their current tasks, see upcoming tasks, and even request time…
Can the Agent Schedule app in Zendesk be deactivated?
No, the Agent Schedule app in Zendesk cannot be deactivated or hidden. However, if you decide not to use the schedule, the app will not display any data. This means that while the app remains visible, it won't show any information unless you…
How do agents access their schedules in Zendesk?
Agents can access their schedules directly through the Agent Schedule app in Zendesk. This app provides a seamless way for agents to view their current tasks, upcoming tasks, and request time off without leaving their Zendesk account. When agents…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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