Agent Privileges by Management Permissions in Zendesk
How do agent privileges differ by management permissions in Zendesk?
Agent privileges in Zendesk vary based on the management permissions assigned to them.
For Suite Growth and Professional or Guide Professional plans, agents receive a combined set of edit and publish privileges. On Enterprise plans, these privileges are separated, allowing for distinct user segments to handle editing and publishing. This separation provides more control over who can perform specific actions like publishing or archiving articles. Understanding these differences is crucial for effectively managing your knowledge base.
More related questions
How do I create management permissions for agents in Zendesk?
Creating management permissions in Zendesk allows you to define what agents can edit and publish. To create these permissions, you need to be a Guide admin. Start by navigating to the Guide Admin and clicking the User permissions icon in the…
What are the differences in management permissions between Zendesk plans?
Zendesk plans have different configurations for management permissions, affecting how you assign editing and publishing rights. On Suite Growth and Professional or Guide Professional plans, edit and publish permissions are assigned together to a…
Can I customize Guide admin roles in Zendesk?
Currently, Zendesk does not offer granular customization for Guide admin roles. While you can create custom management permissions, Guide admins are always included under 'Edit permissions' and 'Publish permissions' by default. This means you…
What are the default management permissions in Zendesk?
Zendesk provides a set of default management permissions to help you get started with managing agent access. The default permission, 'Admins', is active by default and grants only Guide admins the ability to edit and publish. For Enterprise plans,…
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