Agent Capability for Zendesk Intraday Tasks
Discover how Zendesk determines agent capability for intraday tasks using workstream parameters.
What determines an agent's capability for intraday tasks in Zendesk?
An agent's capability for intraday tasks in Zendesk is determined by the workstream parameters. These parameters define the skills and qualifications required for the tasks within that workstream.
Agents are automatically assigned tasks if they meet these criteria, ensuring that only those who are deemed capable are given specific tasks. This helps streamline operations and ensures that tasks are handled by the most suitable agents.
More related questions
How does Zendesk assign intraday tasks to agents?
Intraday tasks in Zendesk are automatically assigned based on the users linked to a specific workstream. This means that only users who are considered capable, according to the workstream parameters, will receive these tasks. The system ensures…
Can I manually assign intraday tasks to agents in Zendesk?
In Zendesk, intraday tasks are automatically assigned based on workstream parameters, and there is no mention of manual assignment in the provided documentation. This automated system is designed to ensure that tasks are efficiently distributed to…
What is a workstream in Zendesk and how does it affect task assignment?
A workstream in Zendesk is a set of parameters that define the type of work and the qualifications needed to perform it. It plays a crucial role in the automatic assignment of intraday tasks. Agents are assigned to workstreams based on their skills…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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