Agent Activity in Zendesk Talk Professional
What can I learn from the agent activity section in Talk Professional?
In the Agent Activity section of the Zendesk Talk dashboard, you can see a summary of call activity and the current availability status for each agent. If a specific number is selected, it lists all agents in every group the number is routed to. You can also change an agent's availability status unless omnichannel routing is enabled.
More related questions
How can I access the Zendesk Talk dashboard?
To access the Zendesk Talk dashboard, navigate to the Admin Center, click on Channels in the sidebar, and then select Talk and email > Talk. From there, click the Dashboard tab and choose the number or numbers you want to view data for. This…
Who can view and edit the Zendesk Talk dashboard?
The Zendesk Talk dashboard can be viewed by any user with a Talk Admin or Team lead role. These users can also edit the state of other agents. A Talk Agent with dashboard access can view it but cannot change agent status unless they are also a…
What information can I see in the current queue activity section?
The current queue activity section of the Zendesk Talk dashboard provides real-time details about your call queue. This includes metrics such as the number of calls waiting, average wait time, and more. For a detailed explanation of each metric,…
How can I view an overview of account call data?
The Overview section of the Zendesk Talk dashboard displays metrics on your account's call activity from midnight to midnight for the current day. The time zone is based on your Zendesk Support account settings. You can select two metrics to…
Can I customize the Talk dashboard for individual agent views?
Unfortunately, the Talk dashboard cannot be configured to show only an individual agent's call activity while hiding their coworkers' activity. However, you can use Zendesk Explore to create a report for agents and provide them with viewing access…
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