Affected Users of Zendesk Incident December 19, 2023
Who was affected by the Zendesk incident on December 19, 2023?
The Zendesk incident on December 19, 2023, affected non-Agent Workspace customers on all pods. These customers experienced issues where public or internal comments were intermittently not being saved to tickets. This prevented them from responding to tickets when the issue occurred, although ticket statuses and other properties did update correctly.
The issue was resolved after a code change was rolled back, and customers were advised to perform a hard refresh of their browsers to ensure the fix was applied.
More related questions
What was the Zendesk service incident on December 19, 2023?
The Zendesk service incident on December 19, 2023, involved issues with ticket comments. Between December 18, 2023, 19:50 UTC and December 19, 2023, 05:56 UTC, some customers experienced problems where public or internal comments were…
How was the Zendesk ticket comment issue resolved?
The Zendesk ticket comment issue was resolved by rolling back a code change. The problem, which caused public or internal comments to intermittently not save to tickets, was due to a race condition introduced by a recent code change. Once…
What caused the Zendesk ticket comment issue in December 2023?
The Zendesk ticket comment issue in December 2023 was caused by a race condition. This race condition was inadvertently introduced by a code change, which prevented ticket comments from being updated when an agent had multiple tabs open. The issue…
What steps is Zendesk taking to prevent future incidents like the one on December 19, 2023?
Zendesk is taking several steps to prevent future incidents like the one on December 19, 2023. These steps include improving testing processes to catch race conditions, setting up additional alerts to detect such issues early, and enhancing the…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
