For advanced customization of Zendesk's Web Widget, you can refer to the article titled 'Advanced customization of the Web Widget (Classic)'.
This resource provides comprehensive instructions on how to customize various aspects of the widget, including translating the pre-chat form and other elements to match your specific needs.
To translate the department drop-down in the Web Widget pre-chat form, you need to use the prechatform API. This involves translating any custom text with the appropriate language code using Javascript logic. For setting the widget's language, you…
The prechatform API in Zendesk's Web Widget is used to customize the pre-chat form, including translating custom text. To translate the department drop-down options, you need to use this API along with Javascript logic to apply the correct language…
To set the language for Zendesk's Web Widget, you need to use the setLocale settings in the developer documentation. This involves specifying the desired language code, which will apply to the entire widget, including the pre-chat form. For more…