Admin Role in Managing Bots in Zendesk
What is the role of an admin in managing bots in Zendesk?
In Zendesk, an admin plays a crucial role in managing bots. Only admins have the authority to add or remove bots from messaging channels. This includes publishing bots to channels and disconnecting them when necessary. Admins ensure that the bots are properly configured and that the most appropriate bot or default messaging response is active in each channel.
More related questions
How do I publish a bot to a messaging channel in Zendesk?
To publish a bot to a messaging channel in Zendesk, you need to use the Admin Center. First, navigate to the Channels section in the sidebar, then select Bots and automations > Bots. Click on Manage bots and choose the bot you want to publish. Make…
What happens if I don't publish my bot in Zendesk?
If you don't publish your bot in Zendesk, the default messaging response will remain active in your channel. This means that any unpublished answers or changes to your bot will not be visible to users. If you have previously published a bot, the…
How can I remove a bot from a messaging channel in Zendesk?
To remove a bot from a messaging channel in Zendesk, go to the Admin Center and click on Channels in the sidebar. Then, select Bots and automations > Bots and click Manage bots. Choose the bot you want to disconnect, go to the Settings tab, expand…
Why would I need to disconnect a bot from a channel in Zendesk?
You might need to disconnect a bot from a channel in Zendesk if you want to replace it with a different bot or if you no longer wish to offer bot functionality through that channel. When you disconnect a bot, the default messaging response will…
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