Admin Control: Setting Agents Offline in Zendesk Talk
Can admins set agents to offline in Zendesk Talk?
Yes, admins can set agents to offline in Zendesk Talk, but this feature is available only for Team, Professional, and Enterprise plans. This is useful for managing agent availability and ensuring that calls are routed efficiently, especially when agents forget to set their status to Offline at the end of their shifts.
More related questions
How do I set my status to receive calls in Zendesk Talk?
To receive calls in Zendesk Talk, you need to set your status to Online. This can be done in the call console or, if your admin has set up omnichannel routing, under your profile icon. Omnichannel routing might also provide additional custom…
What should I do when ending my shift in Zendesk Talk?
When ending your shift in Zendesk Talk, it's important to set your Talk state to Offline. This prevents calls from being routed to you after your shift ends. If you remain online, calls will continue to be routed to you, and if unanswered,…
How can I make outbound calls using Zendesk Talk?
Making outbound calls in Zendesk Talk is straightforward once your browser or phone is set up. Ensure your status is set to Online, and you can start making calls. The call console provides the necessary tools to dial out to customers. For more…
What happens if I don't answer a call in Zendesk Talk?
If you don't answer a call in Zendesk Talk, the customer will have to wait an additional 30 seconds before being routed to the next available agent. This is why it's crucial to set your status to Offline when you're not available to take calls….
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