Admin Control for Offline Chat Notifications in Zendesk
Can an admin disable offline chat notifications for all agents in Zendesk?
Currently, admins cannot disable offline chat notifications for all agents in Zendesk. Each agent must individually adjust their notification settings from their profile page. Many users have expressed the desire for a global admin setting to manage this, but it is not available at this time.
More related questions
How can I disable offline chat email notifications in Zendesk?
To disable offline chat email notifications in Zendesk, each user must do it individually from their profile page. Unfortunately, this setting cannot be disabled by an admin for all agents. For more detailed instructions on how agents can adjust…
Why do offline chat notifications reset after six months in Zendesk?
Some users have reported that offline chat notifications seem to reset after about six months. This could be due to updates or changes in settings, but there is no official explanation provided by Zendesk. If you experience this issue, it may be…
Where can I find the option to disable offline chat notifications in Zendesk?
The option to disable offline chat notifications in Zendesk is located on the agent's profile page. It is not found under the Sounds & Notifications tab, especially if 'messaging' is turned on. If you cannot find the option, ensure that messaging…
What should I do if I can't disable offline chat notifications in Zendesk?
If you are unable to disable offline chat notifications in Zendesk, it might be due to the 'messaging' feature being turned on. Disabling messaging can revert your chat settings back to the classic view, allowing you to access the notification…
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