Zendesk has announced an additional condition for deletion schedules, providing more control over data management.
This new condition allows users to set specific criteria for when data should be deleted, ensuring that only relevant and necessary information is retained. This update helps in maintaining data hygiene and compliance with data retention policies.
Zendesk has announced new enhancements to skills in omnichannel routing. These updates aim to improve the efficiency and effectiveness of routing customer inquiries to the most suitable agents based on their skills. The enhancements include more…
Zendesk has announced the end-of-life for legacy OAuth 2.0 grant types. This change is part of their ongoing efforts to enhance security and streamline authentication processes. Users relying on these legacy grant types will need to transition to…
Zendesk has introduced new features in WFM User management, including task lock and CSV exports. These updates are designed to enhance user management capabilities within the platform. The task lock feature allows for better control over user…
Zendesk has made changes to talk states based on general tasks, aiming to improve communication efficiency. These changes allow for more dynamic management of talk states, ensuring that agents are available and responsive to customer needs. This…
Google Chrome's phasing out of third-party cookies will impact Zendesk apps, particularly in how they handle user data and tracking. Zendesk is working on solutions to adapt to this change, ensuring that their apps continue to function effectively…
Zendesk has announced a URL structure update for the Article Attachments API, aimed at improving API usability and consistency. This update involves changes to the way URLs are structured within the API, making it easier for developers to integrate…
Zendesk has introduced new Resource Management APIs for Zendesk Integration Services (ZIS), providing more robust integration capabilities. These APIs allow developers to better manage resources within their integrations, offering more flexibility…
Zendesk has announced that all macros are now visible to admins in the Macros API, enhancing administrative oversight. This update allows admins to have a comprehensive view of all macros, facilitating better management and optimization of…
Zendesk has set new limits for offset-based pagination, affecting how data is retrieved and displayed. These limits are designed to optimize performance and ensure efficient data handling within the platform. Users and developers will need to…