Adding Tags to Past Chats in Zendesk
Can administrators add tags to past chats in Zendesk?
Yes, administrators in Zendesk have the ability to add tags to past chats or offline messages in the History section. This feature is not available to agents, ensuring that only those with the necessary permissions can modify historical chat data.
For more information on creating and editing tags in History, you can refer to the originalZendesk help article.
More related questions
How can I add tags to a live chat session in Zendesk?
You can add tags to a live chat session in Zendesk to help organize and sort your chats. To add a tag, click on the 'Click to add chat tags' field in the chat panel. A list of available tags will appear, and you can search for a specific tag by…
Can I remove tags from a chat session in Zendesk?
Yes, you can remove tags from a chat session in Zendesk. To do this, simply click the 'X' next to the tag you wish to remove in the chat panel. This action will be logged in the chat history for agents to see, but visitors will not be able to see…
What are chat tags in Zendesk and how do they differ from other tags?
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How can I use shortcuts to add tags in Zendesk chat?
Shortcuts in Zendesk chat can be used to add tags quickly and efficiently. To use a shortcut with tags, start typing the shortcut or a slash (/) to view all available shortcuts. Click on the desired shortcut or select it and press Enter. The tags…
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