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Adding Tags to Past Chats in Zendesk

Learn how administrators can add tags to past chats in Zendesk to manage historical data.

Can administrators add tags to past chats in Zendesk?

Yes, administrators in Zendesk have the ability to add tags to past chats or offline messages in the History section. This feature is not available to agents, ensuring that only those with the necessary permissions can modify historical chat data.

For more information on creating and editing tags in History, you can refer to the originalZendesk help article.


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