Yes, depending on your Zendesk plan, you might need to add social messaging. If you're on a Suite plan, you can integrate Facebook Messenger without any additional upgrades. However, if you're using Zendesk Support on a non-suite plan, you'll need to purchase the social messaging add-on first.
To check your plan, go to Admin Center > Billing > Subscription. Suite plans will be clearly noted, while non-suite accounts will list products individually. For more details, you can refer to theoriginal Zendesk help article.
You can verify your Zendesk plan to see if it supports Facebook Messenger integration by checking your subscription details. Navigate to Admin Center > Billing > Subscription. If you're on a Suite plan, it will be noted there, and you'll be able to…
If you're having trouble adding Facebook Messenger to Zendesk, it might be due to your plan type. Ensure that your plan includes social messaging capabilities. Suite plans allow integration without extra upgrades, but non-suite plans require…