Adding Extra Fields to Zendesk Pre-Chat Form
Can I add extra fields to my Zendesk pre-chat form?
You can't natively add extra fields to the Zendesk pre-chat form. The standard pre-chat form is limited in the information it can collect, and not all of it is saved in the ticket. For instance, while tags and visitor information are added to the ticket, visitor notes are not. To collect more information or add more details to the ticket, you need to build a custom widget.
The Web Widget (Classic), Chat-only Web Widget (Classic), and Legacy Chat widget offer minor customization. You can use the Web SDK to add extra fields and render their values using a custom-built chat app. However, note that the Web SDK is no longer being developed as of September 22nd, 2021. For more versatile solutions, consider switching to messaging and using Sunshine Conversations.Learn more
More related questions
What are the limitations of the Zendesk pre-chat form?
The Zendesk pre-chat form has limitations in the information it can collect. It can gather basic details like tags and visitor information, which are added to the ticket, but visitor notes are not saved. This means you might not be able to collect…
How can I customize the Zendesk pre-chat form?
To customize the Zendesk pre-chat form, you need to use custom widgets. The standard pre-chat form allows for minor customization, but to add additional fields, you will need to use the Web SDK. This allows you to render the values of these fields…
Is the Web SDK still supported for customizing Zendesk pre-chat forms?
The Web SDK is no longer undergoing further development as of September 22nd, 2021. While it can still be used to add additional fields to the Zendesk pre-chat form, it may not be the best long-term solution due to the lack of ongoing support. For…
What alternatives exist for adding fields to Zendesk pre-chat forms?
If you need to add fields to Zendesk pre-chat forms, consider using Zendesk Messaging and Sunshine Conversations. These platforms offer more flexibility and advanced features compared to the standard pre-chat form. With Zendesk Messaging, you can…
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