Adding Custom Fields to Zendesk Ticket Properties Panel
Find out how Zendesk admins can add custom fields to the ticket properties panel to enhance workflow and display relevant information.
How can I add custom fields to the ticket properties panel?
To add custom fields to the ticket properties panel, Zendesk admins can create custom ticket fields. This allows you to tailor the panel to better suit your workflow and display the information most relevant to your team.
More related questions
How can I resize the ticket properties panel in Zendesk?
You can easily resize the ticket properties panel in Zendesk to better view ticket fields. Simply hover your mouse over the shared border between the ticket properties panel and the ticket comments until a resize icon appears and the border turns…
Can I hide or show the ticket properties panel quickly?
Yes, you can quickly hide or show the ticket properties panel in Zendesk. Hover your mouse over the panel border to reveal the Hide panel (<) or Show panel (>) icon. Clicking these icons will toggle the visibility of the panel, allowing you to…
Do changes to the ticket properties panel size affect all users?
No, changes to the ticket properties panel size are specific to each user. When you adjust the panel's width, your settings are maintained across tickets until you perform a hard refresh of your browser. If a team member experiences different…
Is the ticket properties panel resizing feature available without Zendesk Agent Workspace?
No, the ticket properties panel resizing feature is only available if you have the Zendesk Agent Workspace activated. There are currently no plans to include this feature in the standard agent interface.
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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