Adding and Removing Chat Tags in Zendesk
How are chat tags added and removed in Zendesk Chat?
Chat tags in Zendesk Chat can be added and removed directly in the chat panel or by using shortcuts with associated chat tags. You can also manage them in the History for past chats and offline messages. This allows you to categorize chat sessions based on the actual content of the conversation, making it easier to track and manage customer interactions.
For example, if a customer is having issues with your reporting feature, you might add a 'reporting_issue' tag to their chat session. This helps in organizing and retrieving chat sessions based on specific issues or topics discussed.
More related questions
What are the different types of tags in Zendesk Chat?
Zendesk Chat offers two types of tags: Chat tags and Javascript API/trigger tags. Chat tags are used to categorize chat sessions based on the content of the conversation, such as tagging a chat with 'reporting_issue' if a customer is having issues…
How can I add Javascript API and trigger tags in Zendesk Chat?
Javascript API and trigger tags in Zendesk Chat can be added through API calls using the addTags and removeTags functions, or by setting up triggers with the actions Add tag and Remove tag. These tags are used to add details about a visitor based…
What are the limitations on formatting tags in Zendesk Chat?
In Zendesk Chat, chat tags have a 140-character limit and cannot contain blank spaces or special characters. This ensures that tags are concise and easy to manage. On the other hand, Javascript API and trigger tags can include blank spaces and…
How can I search for tags in Zendesk Chat?
You can search for both chat tags and Javascript API/trigger tags using the advanced search Tags field in the History section of Zendesk Chat. This feature allows you to easily find and review past chat sessions and offline messages based on the…
How are available tags determined in Zendesk Chat?
In Zendesk Chat, available chat tags are determined by admins who add new tags to the Predefined List. Depending on the settings, admins can also create tags on the fly in shortcuts and the chat panel. Agents, however, can only select from existing…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
