Adding a Failover Number in Zendesk Talk
How do I add a failover number in Zendesk Talk?
Adding a failover number in Zendesk Talk ensures that incoming calls are routed to a pre-designated number if Zendesk Support is unavailable. To add a failover number, go to the Admin Center, click Channels in the sidebar, then select Talk and email > Talk. Under the Lines tab, click the menu icon next to the desired number and select Edit. Enter the failover number in the appropriate field and save changes. Remember, the failover number must not be a Talk number and should be able to handle your call volume.
More related questions
How can I delete a Zendesk Talk line?
To delete a Zendesk Talk line, you need to access the Admin Center. Navigate to the Channels section in the sidebar, then select Talk and email > Talk. Under the Lines tab, find the line you wish to delete, click the menu icon next to it, and…
What should I do if my Zendesk Talk number is removed?
If your Zendesk Talk number is removed due to trial expiration, subscription cancellation, or account suspension, you can recover it within 72 hours. Contact Zendesk Customer Support to reinstate your Talk number once you've resolved the account…
Can I set priority for certain phone numbers in Zendesk Talk?
Yes, you can set priority for certain phone numbers in Zendesk Talk, but this feature is only available for Talk Professional and Enterprise plans. To set a number as a priority, go to the Admin Center, click Channels in the sidebar, then select…
Is it possible to temporarily close a Zendesk Talk line?
Currently, there is no direct way to temporarily close a Zendesk Talk line. However, you can create a specific IVR to redirect customers to voicemail and manually enable it when the line is closed. This workaround requires daily manual activation….
Can I change the order of Zendesk Talk lines?
Unfortunately, you cannot change the order of Zendesk Talk lines at this time. The lines are ordered based on when they were added to your account. If you have suggestions for improving this feature, consider leaving feedback in the Zendesk…
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