Add Ticket ID to Email Subject in Zendesk
How can I add the ticket ID to the email subject in Zendesk?
You can add the ticket ID to the email subject in Zendesk by using placeholders in business rules. While you can't directly modify the ticket subject itself, you can include the ticket ID in the email subject for updates sent to users. To do this, use the placeholder{{ticket.id}}in the subject line of a trigger or automation. This will automatically append the ticket ID to outgoing email subjects for ticket updates.
For more details on using placeholders, you can refer to theZendesk Support placeholders reference.
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