Add Date Filters to Zendesk Assignment Reports
Can I include date filters in my Zendesk assignment report?
Yes, you can include date filters in your Zendesk assignment report to track ticket assignments over specific time periods. This allows you to see how many tickets an agent has worked on in a day, week, or any other timeframe.
To add date filters, use the time attributes available in the Updates history dataset. These attributes can be customized to fit your reporting needs, providing insights into ticket assignments over time. For more information on available time attributes, refer to the originalZendesk help article.
More related questions
How can I create a report to track the total number of ticket assignments in Zendesk?
To track the total number of ticket assignments in Zendesk, you can create a report using Zendesk Explore. This report will show how many times agents were assigned to tickets, even if they are no longer the current assignee. Start by opening…
What skill level and permissions are needed to create a Zendesk assignment report?
Creating a Zendesk assignment report requires a moderate skill level and specific permissions. You'll need to be familiar with Zendesk Explore and have either Professional or Enterprise access. Additionally, you must have Editor or Admin…
What formulas are used to calculate ticket assignments in Zendesk Explore?
In Zendesk Explore, specific formulas are used to calculate ticket assignments. These formulas help track both initial assignments and reassignments of tickets to agents. For 'New ticket assigns', the formula checks if the 'assignee_id' field was…
How do I ensure my custom metrics in Zendesk Explore are counted correctly?
To ensure your custom metrics in Zendesk Explore are counted correctly, you need to set the metric aggregators to COUNT. This setting is crucial for accurately summing the number of ticket assignments. After creating your calculated metrics for…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
