In Zendesk Guide, agent roles map to roles in Support by default, but you can customize them.
Admins have full access, and you can change an agent's role to admin if needed. Article access is controlled through user segments, which define who can edit, publish, or view articles. Consider creating user segments based on your organizational needs to manage permissions effectively.
To enable your help center in Zendesk Suite, you need to set it up in setup mode. This allows you to customize it before making it visible to end users. To get started, sign in to Zendesk Support as an administrator, click the Zendesk Products icon…
Creating and publishing articles in Zendesk Guide involves planning your help center's structure and using the article editor. Start by organizing your content into categories, sections, and articles. Use the article editor to format content, add…
Agents can use the Knowledge section in Zendesk's context panel to manage help center articles directly from the Agent Workspace. They can search for articles, insert links into ticket comments, quote sections, and provide feedback. Agents can also…
Customizing your help center's branding in Zendesk Guide is easy with the provided tools. You can change the logo, colors, and fonts to match your company's branding without coding. Use the Copenhagen theme as a base or explore other themes in the…