Activating or Deactivating CSAT Survey in Zendesk
How do I activate or deactivate the CSAT survey in Zendesk?
Activating or deactivating the CSAT survey in Zendesk is straightforward. To activate a CSAT channel, open the CSAT survey you've saved, go to the Channels section, and click the channel actions icon for the channel you want to activate. Then, select 'Activate' and click 'Activate rule'.
To deactivate a channel, follow the same steps but select 'Deactivate' instead. If you want to turn off the CSAT survey entirely, go to 'Objects and rules' in the Admin Center, select 'Business rules > Customer satisfaction', and click 'Turn off'. This will remove the survey and deactivate all channels.
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The customizable CSAT experience in Zendesk is a new feature currently in an early access program (EAP) that allows you to tailor customer satisfaction surveys to better fit your needs. This feature gives you more control over the end-user…
How can I set up the CSAT survey in Zendesk?
Setting up the CSAT survey in Zendesk involves a few steps to customize it according to your needs. First, navigate to the Admin Center, click on 'Objects and rules' in the sidebar, and select 'Business rules > Customer satisfaction'. From there,…
What are the prerequisites for using the CSAT survey on the request page?
To use the CSAT survey on the request page, your theme must include the new satisfactionresponse property in the Copenhagen requestpage.hbs. If you're using the standard Copenhagen theme, this update is automatic. However, if you have a custom…
What is the end user experience like with the CSAT survey?
The end user experience with the CSAT survey is designed to be quick and simple, maximizing response rates while gathering essential feedback. When CSAT ratings are enabled, end users receive a notification 24 hours after their ticket is solved,…
How can I view CSAT results in Zendesk?
You can view CSAT results in Zendesk using the Satisfaction tab of the Zendesk Support dashboard. This allows you to see details about your CSAT surveys in Explore, where the Good/Bad scale is mapped to the configured numerical rating scales. For…
How do I enroll in the CSAT EAP in Zendesk?
To enroll in the CSAT EAP in Zendesk, you need to have a Support Pro or Suite Growth or higher plan. If you meet this requirement, you can sign up for the EAP using the provided form. Participating in the EAP allows you to access the new…
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