Activating New Agent Experience in Zendesk App
How can I activate the new agent experience in the Zendesk Support app?
Activating the new agent experience in the Zendesk Support app allows you to work with conversational messaging and customize the app's appearance. To activate it, ensure you have the latest version of the app installed from the App Store or Google Play Store.
Once updated, open the app and sign in. For iOS, tap the settings icon in the bottom toolbar and select 'Try our new conversational UI'. For Android, tap the options menu in the upper-left corner, go to Settings, and select 'New agent experience'. You can deactivate this feature anytime by revisiting the settings.
More related questions
How do I install the Zendesk Support mobile app?
You can easily install the Zendesk Support mobile app from your device's app store. For iOS users, head over to the App Store, and for Android users, visit the Google Play Store to download the app. Once installed, you can start configuring the app…
How do I change the theme of the Zendesk Support mobile app?
Changing the theme of the Zendesk Support mobile app is simple and can be done after activating the new agent experience. The default theme is light, but you can switch to dark mode or match your device's default setting. To change the theme, open…
What should I do if I want to deactivate the new agent experience?
If you decide that the new agent experience isn't for you, deactivating it is straightforward. Simply go back to the settings in the Zendesk Support mobile app and deselect the option for the new agent experience. For iOS users, this involves…
Is there a dark mode available for the Zendesk desktop version?
Currently, dark mode is not available for the Zendesk desktop version, but it's in the works! The product teams are planning to release dark mode for the Zendesk Agent Workspace later this year. For now, you can enjoy dark mode on the mobile app by…
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